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Call 13 22 03 immediately, and say 'report damages', if you've found a serious fault with our equipment.
If you think damage to our equipment might be a danger to yourself or the community, you should call us.
Get in touch straight away if:
  • Someone's been injured by an accident involving our equipment
  • There's been an accident that's damaged other property involving our equipment
  • A fault with our equipment poses an immediate danger to the public
  • Overhead wires are down or damaged
  • You've previously reported the damage and it appears not to have been actioned
  • Your Telstra home phone line has stopped working
If you've spotted damaged equipment including pits, pillars, cabinets, underground cables, overhead cables, elevated joints and manhole covers the preferred method of reporting is via the Snap Send Solve APP. This can be downloaded at either Google Play or the Apple Store Alternatively you can continue with the providing the details if the damage with the form below Or press here to report a payphone that has a fault or needs attention.
 
EQUIPMENT DAMAGE
 
DAMAGE DETAILS
 

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Thank you for using this service.
A missing cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to
address the problem in a timely manner
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Thank you for using this service.
A removed cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to
address the problem in a timely manner.
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Thank you for using this service.
A removed cover may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to
address the problem in a timely manner.
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Thank you for using this service.
A cable on the ground may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.
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Thank you for using this service.
A low cable across a road may be dangerous to you or others. Please report this damage to a Telstra consultant on 13 22 03 to enable us to address the problem in a timely manner.

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Enter your details
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eg. 039555XXXX or 0402XXXXXX (no spaces)
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What is the street address of the damaged equipment?
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Responsible party
Please provide the responsible party's details
Please provide the Business/Company details
Damage details
Additional information
select
select


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