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Priority Assist is available to customers, or people living with them, who have a diagnosed life threatening medical condition, and whose life maybe at risk without access to a working telephone service. *
Note: You can include any additional relevant account numbers in the 'notes' box at the end of the form.
You can check your serviceability here.
Preferred Installation Type: *Self-installation - We'll arrange for your services to be disconnected at your old address and connected at your new address
Professional-installation - We'll arrange for your services to be disconnected at your old address and connected at your new address. We'll also send a Telstra technician to your new address to set up your services and devices.
There will be a charge to move your office phones and internet. These costs range from $99 to $240* per service depending on the amount of technician work required. You can discuss your installation options with your case manager during your welcome call. *A New Development Fee of $300 may apply in some circumstances.