If you've been the recipient of abuse originating from a Telstra or BigPond service, such as Spam or Unsolicited Bulk Email (UBE), Port 
Scans and attempted intrusions to your computer, we want to know about it. 

Please let us know by completing the form below. 

Telstra is committed to eliminating any misuse of the Internet that originates from within our networks. If misuse originates from 
another ISPs network, you should report the event to that ISP via their website or abuse@originatingisp.com.


For more information on how to protect yourself from Spam, Phishing Scams and other forms of email abuse see Security FAQs.

Thank you for taking the time to report this incident.

* Required fields

Misuse Details
BigPond requires specific information to allow us to thoroughly investigate your issue.

Please provide all details requested.

For other issues please contact us.
 *
Copy the firewall logs for the day the intrusion occurred. 

Depending on the firewall that is being used a log file should be created.

Please provide the logs that contain the following information:
1. The exact date and time of the offence (including time zone or GMT offset), 
2. The source (or offending) IP address, 
3. The destination (or victim) IP address, and
4. The source/destination ports (if possible) 
If you are using the BigPond branded version of WebMail, open the message and then use the "Report SPAM" button.

If you are using,
  • Outlook Express
    1. Open the message,
    2. Click on Menu > File > Properties > Details
  • Outlook
    1. Open the message,
    2. Click on View Options > Internet headers panel
  • telstra.com branded version of WebMail
    1. Open the message,
    2. Click on the blue triangle in the top right corner
  • Mac OSX email client
    1. Choose Preferences
    2. In the Viewing section set Show Header Detail to All
    3. View message
Then, highlight and copy the email header information presented and paste in the box above. Also highlight and copy the email content and paste this in the box above.
If you are using the BigPond branded version of WebMail, open the message and then use the "Report SPAM" button.

If you are using,
  • Outlook Express
    1. Open the message,
    2. Click on Menu > File > Properties > Details
  • Outlook
    1. Open the message,
    2. Click on View Options > Internet headers panel
  • telstra.com branded version of WebMail
    1. Open the message,
    2. Click on the blue triangle in the top right corner
  • Mac OSX email client
    1. Choose Preferences
    2. In the Viewing section set Show Header Detail to All
    3. View message
Then, highlight and copy the email header information presented and paste in the box above. Also highlight and copy the email content and paste this in the box above.
Your Details

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Privacy Statement
It is important that you read our Privacy Collection Statement before submitting your personal information to Telstra. 
Read Privacy Collection Statement