If you've experienced misuse or abuse online and believe it originated from a Telstra service, tell us about it below so we can investigate further.

We may not respond to all submissions, and other times we may request more information.

Not with Telstra?

If the misuse originates from another network, you should report the event to that Internet Service Provider (ISP) directly.

* Required fields

Misuse Details
 *
Copy the firewall logs for the day the intrusion occurred. 

Depending on the firewall that is being used a log file should be created.

Please provide the logs that contain the following information:
1. The exact date and time of the offence (including time zone or GMT offset), 
2. The source (or offending) IP address, 
3. The destination (or victim) IP address, and
4. The source/destination ports (if possible)
If you are using the BigPond branded version of WebMail, open the message and then use the "Report SPAM" button.

If you are using,

- Outlook Express
 - Open the message,
 - Click on Menu > File > Properties > Details
- Outlook
- Open the message,
- Click on View Options > Internet headers panel
- telstra.com branded version of WebMail
- Open the message,
- Click on the blue triangle in the top right corner
- Mac OSX email client
- Choose Preferences
- In the Viewing section set Show Header Detail to All
- View message
Then, highlight and copy the email header information presented and paste in the box above. Also highlight and copy the email
content and paste this in the box above.
If you are using the BigPond branded version of WebMail, open the message and then use the "Report SPAM" button.

If you are using,
  • Outlook Express
    1. Open the message,
    2. Click on Menu > File > Properties > Details
  • Outlook
    1. Open the message,
    2. Click on View Options > Internet headers panel
  • telstra.com branded version of WebMail
    1. Open the message,
    2. Click on the blue triangle in the top right corner
  • Mac OSX email client
    1. Choose Preferences
    2. In the Viewing section set Show Header Detail to All
    3. View message
Then, highlight and copy the email header information presented and paste in the box above. Also highlight and copy the email content and paste this in the box above.
Your Details

* *
 *
 *

Privacy Statement

Protecting your personal information is important to us, so before submitting your details to Telstra, it's important that you understand our Privacy Collection Statement.

How to protect yourself

If you're worried that your personal information or account details may have been compromised, report any security or privacy concerns
or call us on 13 22 00. Help protect yourself and your family, and stay safe online. For more information about online security and scams,
see https://telstra.com/scams