We're committed to eliminating any misuse or abuse of the Internet that originates from our networks. 
This includes spam or Unsolicited Bulk Email (UBE), port scans, phishing, hoax emails or attempted intrusions to
your computer or network.

If you've been the recipient of abuse originating or claiming to originate from a Telstra or BigPond service,
please let us know about it by completing the form below. If the misuse originates from the network of another
Internet Service Provider (ISP), you should report the event to that ISP via their website.
Information on how to help protect yourself from phishing or hoax email scams is available here. If you're worried that your personal information or account details may have been compromised,
please call us on 13 22 00 or fill out the form at: http://say.telstra.com.au/customer/general/forms/computer-security-concerns.
Thanks for taking the time to report this incident.

* Required fields

Misuse Details

Please provide all requested details so we can investigate your issue. Our team will look into it and take action
as appropriate.

We don't respond directly to all submissions but will get in touch if we need any more information.

 *
Copy the firewall logs for the day the intrusion occurred. 

Depending on the firewall that is being used a log file should be created.

Please provide the logs that contain the following information:
1. The exact date and time of the offence (including time zone or GMT offset), 
2. The source (or offending) IP address, 
3. The destination (or victim) IP address, and
4. The source/destination ports (if possible) 
If you are using the BigPond branded version of WebMail, open the message and then use the "Report SPAM" button.

If you are using,
  • Outlook Express
    1. Open the message,
    2. Click on Menu > File > Properties > Details
  • Outlook
    1. Open the message,
    2. Click on View Options > Internet headers panel
  • telstra.com branded version of WebMail
    1. Open the message,
    2. Click on the blue triangle in the top right corner
  • Mac OSX email client
    1. Choose Preferences
    2. In the Viewing section set Show Header Detail to All
    3. View message
Then, highlight and copy the email header information presented and paste in the box above. Also highlight and copy the email content and paste this in the box above.
If you are using the BigPond branded version of WebMail, open the message and then use the "Report SPAM" button.

If you are using,
  • Outlook Express
    1. Open the message,
    2. Click on Menu > File > Properties > Details
  • Outlook
    1. Open the message,
    2. Click on View Options > Internet headers panel
  • telstra.com branded version of WebMail
    1. Open the message,
    2. Click on the blue triangle in the top right corner
  • Mac OSX email client
    1. Choose Preferences
    2. In the Viewing section set Show Header Detail to All
    3. View message
Then, highlight and copy the email header information presented and paste in the box above. Also highlight and copy the email content and paste this in the box above.
Your Details

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Privacy Statement
It is important that you read our Privacy Collection Statement before submitting your personal information to Telstra. 
Read Privacy Collection Statement