UNLOCK YOUR MOBILE USING PUK CODE

To retrieve your PUK (Personal Unlock Key) and reset your PIN, enter your details below.

Please note:

  • To use your pre-paid handset on another network, see network unlocking.
  • Business customers — Please visit the Business Help Centre or call Telstra Business on 13 2000.
  • Enterprise and Government customers — please contact your Service Delivery team on 1800 730 053.

Unlock your mobile using PUK code

*indicates mandatory field

My mobile phone is asking me to:

  1. Enter any PIN into your mobile handset, eg. 0000
  2. Press [OK] or [YES]
  3. Repeat until your phone asks you to "Enter PUK"
  4. Retrieve your PUK code by entering your details below:
  1. Retrieve your PUK code by entering your details below:
eg. 0400680xxx (no spaces)
You must be the Account Holder or Authorised Person
Please read and accept our Privacy Collection Statement before submitting your personal information to Telstra.

YOUR PUK CODE DETAILS

Mobile number

Your PUK code

ENTER PUK INTO MOBILE HANDSET

  1. Enter the 8 digit PUK code into your mobile handset, then press [OK] or [YES]

    After up to three attempts, if your phone remains locked, get further instructions.

    If your phone is not unlocked after several attempts, please do not continue to enter the PUK code. After 10 incorrect attempts, your mobile SIM card will become permanently wiped (to safeguard personal details) and you will be required to purchase another card.

    Please contact us for further assistance by calling 125 111 or if you're outside Australia, call +61 4 3912 511 Call charges apply.

    When asked to give the reason for your call, say:
    "I want to UNLOCK MY PHONE"

    You can also visit your nearest Telstra or T[life] shop to obtain your PUK code.

  2. When prompted, create a new PIN for your mobile, then press [OK] or [YES].
  3. Re-enter your new mobile PIN, then press [OK] or [YES].

If successful, your mobile will be unlocked and ready for use.

UNLOCK YOUR MOBILE USING PUK CODE

The PUK retrieval webform is currently unavailable, please try again later.

The Online PUK webform was unable to retrieve your PUK Code.

To retrieve your PUK code via phone:

Call 125 111, or if you're calling from outside Australia, call +61 4 3912 511. Call Charge Apply

When asked to give the reason for your call, say: "I want my P. U. K. code"

You will be directed to our automated mobile unlocking service. This service will guide you through the process of obtaining a PUK code.

To retrieve your PUK code at a Telstra Shop:

Visit your nearest Telstra or T[life] shop to obtain your PUK code.